Terms & Conditions

The use of this transfer booking site is conditioned by the acceptance of the following terms and conditions. The person, who placed the booking, takes responsibility for it and accepts all of the following terms and conditions for and on behalf of each member of the party


Where two or more people are included on the same booking, the person who placed the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

Customer Responsibilities

The Customer is obliged to behave during transportation according to the driver’s instructions and to follow transport safety regulations. The Customer acknowledges that he has been advised of all circumstances, including safety regulations, prior to transportation. The Customer also undertakes not to harm in any way the carrier’s facilities and to maintain tidiness of the vehicle. When breaching these obligations, the Customer is aware of the responsibility for the damage that is caused by his/her actions to the Company or the ordered carrier.

The Customer is also obliged to board transport within the agreed time unless the objective reality prevents him from boarding the transport on time.

Telephone Bookings

When a booking is made by telephone, the booking is subject to, and the client must accept, our terms and conditions.


Payment is made to the driver in cash [euro’s] .Please pay all at once after you arrive at the Accommadation. Once you have paid, the driver will give you "a Pick up voucher" which you will then give to the driver on the return journey in lieu of money. Or you are also welcome to pay online (in advance); we use PayPal, If you opt to pay in advance via PayPal our driver will be automatically informed so you will not need to do anything else. However, if you really do prefer not to pay all at once there is no problem; you can pay for each trip separately!

Change a Booking

Should you increase the number of passengers within the party or change the route, before the time of travel, a new re-quote will be needed. The new rate may differ from the rate previously. Madeira airport Shuttle will advise you on the new cost . Online booking changes are not accepted within a 12 hour period before travelling. Should you wish to make any changes, please contact “Madeira-airport-Shuttle”

Confirmation Email

Once you've completed your transfer booking, we will email you your booking confirmation, within the next 24 hours which will show your complete itinerary. The confirmation email is your reservation. This must be presented to the driver or representative. In case you don´t receive a confirmation within the next 24 hour please contact us immediately. When transfers are booked ONLINE 12 hours prior to your flight. In this case you will not receive a confirmation e-mail because you have made a booking very close to the time of arrival.


Customers are allowed to cancel the reservation by email or phone, Free of Charge

Flight Reschedules & Cancellations

In case of flight schedule changes & flight  cancellations for reasons beyond passenger’s control “Madeira airports shuttle” will  rearrange pickups & drop offs accordingly, as soon “Madeira-airport-Shuttle”  is informed of changes, at least 24 hours prior to arrival or departure to or from resort.


Each passenger has an allowance of a suitcase and piece of hand luggage.

Baby Seats

On Private and Shuttle transfers children or Baby seats are free of charge; they must be reserved at the time of booking the transfer. On Private and Shuttle transfers, infants and children do count as one person as they take up a seat belt place.

Ways to Order
All services are provided in the form of pre-orders; nevertheless, if you need a Transfers immediately, we are usually able to provide a private transfer within 15 minutes. Orders can be made online through our website, where your account is automatically created, then by email or by phone.
Transfer Delay

“Madeira airport Shuttle” will use every reasonable means to ensure that the vehicle(s) arrives on time  and that it reaches its destination on time. Madeira-airport-Shuttle will not incur any liability whatsoever in the event of any delay due to causes beyond its control.

If for any reason the vehicle for your departure transfer is delayed more than 5 mins from the scheduled pickup time, please call “Madeira-airport-Shuttle”, name and phone number are provided on voucher or confirmation email.

Events beyond our Control

War, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other customers, other circumstances affecting passenger safety and any other similar event.

Events within our Control

If "Madeira-Airport-Shuttle" fail for any reason within our control to deliver its passengers to their confirmed destination, "Madeira-Airport-Shuttle" will provide suitable transport such as another coach, private car, taxi etc. Any reimbursement made by "Madeira-Airport-Shuttle" for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.

Drunken/Abusive Behavior
We reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to be abusive  and could pose a threat to the driver, the vehicle or the other passenger(s). 

Drinking & Eating

Passengers are not allowed to drink any alcoholic drinks or eat in our vehicles.


“Madeira-airport-Shuttle” operates a complete NON Smoking Policy in all vehicles used.


Complaints - are only accepted if they will be written and given to the driver. No claims are accepted in case of delays before or during the transfer caused by events beyond our control.


All our drivers, passengers and Vechicles are fully insured with comprehensive Cover and Licensed by the D.R.T.T. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.

Data Protection

All data of our Customer are only used to provide a smooth handling of the transfer.The data is not open to anyone else.

Laws and Jurisdiction

Portuguese law will govern these conditions in all respects.These Terms and Conditions are valid for an indefinite period starting from June 1, 2013. In the event of changes to these Terms and Conditions, which are reserved by the Madeira Airport Shuttle, the Customer is considered to be bound by the Terms and Conditions in the version valid at the time the contract was signed, or the valid order was sent or placed.